Part 2 Interview research
After completing the survey research, we decided to focus our efforts around closing users’ skills gaps by diving deeper into understanding the pain points and barriers preventing Power IT admin from becoming proficient in Ansible automation.- Understand the current Ansible for Power learning experience.
- Uncover the gaps in the currently available Ansible for Power resources.
- Identify the barriers keeping IT admin from learning to use Ansible effectively.
- Particpant recruitment
- 1:1 semi-structured interviews
- Manual coding of qualitative data
- Thematic analysis
- Frequent playbacks of insights with teammates & executives
OUTCOME + IMPACT
Constructed and delivered a three-part approach to both meet user needs for resources and close skills-gaps .
8
users from 5 different customer companies interview4
major insights extracted, accompanied by actionable recommendations5
playbacks of research insights delivered to relevant parties, including IBM executives, RedHat teams, and end users1
workshop facilitated with external end users and IBMers to strategize requirements for the MVPAutomation on Power Community
Provides members with a place to engage with IBM SMEs and fellow users, a hub for relevant resources, a channel for Q&A, and way to stay up-to-date about new releases, features, and resources.
→ Went live Feb 2024
→ Community growth of 4X member increase from week 2 - week 4 of first month
→ Growth to 175+ members within three months
→ Positive user sentiment in response to community & blog content
Ansible on IBM Power jumpstart course
New, instructor-led Ansible technical training with hands-on labs. Created to meet users needs around needing an introductory course led by instructors to help Ansible students stay accountable to mastering the basics.
The course incentivizes student participation with the opportunity to earn a badge.
→ Launched June 2024
→ Metrics TBD