IBM Power Transformation Research

Defining data-driven client experience goals

OBJECTIVE

Collecting, synthesizing, and transforming large quantities of complex client and partner data into a set of client experience goals to drive fundamental changes in the IBM Power business.

TEAM
8 UX researchers, UX designers, and a service designer split into four pillars—each representing separate customer segments & areas of the Power business

MY ROLE

I contributed to 2/4 pilars as a UX researcher focusing heavily on workshop faciliatation, survey design, data analysis, and creating research insight playbacks.

TIMELINE

Aug 2022 - Feb 2023

THANK YOU FOR VIEWING

Let’s stay in touch! Reach out via email if you’d like to discuss working together.